MARY ANN YOUNG
Strategic Leadership Coach
maryann@rocketfuelforleaders.com
407-443-0079

Unparalleled Leadership Launching New Ventures and Re-engineering Existing Operations.
Builds Performance Driven People Infrastructure to Increase Profitability and Productivity.
Orchestrates Complex Projects, Relationships, and Operations to Achieve Better Results, Faster.

Mary Ann Young, Everyday Leadership, Strategic Business Services: 1991- Present

McDonalds- 3BM Foods 2009- 2019
20% Increase in Year Over Year Net Operating Income
Productivity & Profitability Team Design & Deployment for 7 Stores, 320 People
New Store Opening: Hospitality Training and Coaching for entire staff of 60
Tactical Skill Training for all levels of Leadership

AIT Life Safety- 2018- Current
Coaching Owner Operators as they Build a Stronger Culture

J4 Leaders- An organization of 700 Professional Women: 2012- 2015
Board of Directors Executive Team Member Facilitator of Annual Board Retreat
Author of One Year of Weekly Devotions focused on “Be- Attitudes” for Leaders

Orlando Health Visiting Nurse Association 2012
20% Increase in Communication, Teamwork, Service Levels and Profitability in 90 days
Profitability & Transformational Leadership for redesigned Home Health Agency
Facilitated Individual Team Deployment with focus on Process Mapping

Northland, A Church Distributed: 2002-2010
Operational Re-Design of Worship Connections Team for 12,000 congregants
Special Event Operations: Groundbreaking, Christmas Eve for 12,000
Remote Site Operations Director- 200 Congregants

Florida Hospital Home Care Services: 1999-2001
Defined & Implemented Strategy: 20+ Teams with 200K visits/yr
Real Time Training of Leaders to Improve Communication, Collaboration, Productivity, and Culture

TShipley, Reliable Home Office, Awards.com: 1999-2002
Director of Customer Ops: Executed merger of these 3 physical entities in 75 days

Disney Cruise Line: 1998
Communications, Guest Services Coach: Brought Disney Magic from the shipyard into service

Disney Multi-Site Leading Coaching, Training, Team Development: 1994-1998
Engaged to Design, Train, and Deliver Facilitation Skill Building of Work Team for:

BoardWalk
Work Team Coach & Trainer for 1000 people, 65 teams & 80 managers
Delivered Pre-Opening Mini Training to 800 people Convention Style
Water Parks & Recreation
Set up & installation of over 65 Work Teams across all three Water Parks
Training: 600 people in Work Team Principles & Practices, 65 managers
Food Processing Center
Work Team Design & Implementation Training: 280 people, 8 managers
Port Orleans & Dixie Landings Resorts
Team Training, Implementation, Coaching of 65 teams & 80 managers
Kicked Off & Co-Facilitated weekly Board Meeting of 65 work teams

Singapore Discovery Center: 1996
Operations Development, Orientation, Ride & Show Training/ Delivery

SportsLab 100,000 sq. ft Air Structure, Traveling Theme Park: 1995
GM: Operational Design Input & Implementation from Blue Prints to Opening

Splendid China Theme Park: 1993- 1994
Park Ops: Budgets, OFE, Guest Flow, Custodial, Tickets, Parking, Guest Services

Clarke Quay Attraction Singapore: 1993
Operational, Guest Flow, Ride, Show, Safety & Guest Service Training

RJ Gators: 1992
Developed Employee Manual to Cover “Disneyesque” Cultural Shift for Company

Mears Transportation Group: 1990-1992: Manager: Training & Special Events

Super Bowl XXV, 1991 NBA All-Star Weekend, Back to the Future & Wild Wild Wild West Stunt Show Premiers, Disney's 20th Birthday

  • P & L for all Events- Motor Coach, Town Car, Limo & Van Service Operations, Equipment, Driver Mgmt, Airport Transfers In & Out, All Special Moves

  • Liaison with Agents & Celebrities then Managing each event and move

Universal Studios: 1989-1990: Manager- Admissions, Guest Services, Parking, Events

Procedural Formulation, Hiring, Orientation, & Training- 350 employees/12 mgrs for Ticketing/ Turnstiles/ Guest Services/ Park Ops/ Guest Flow/ Parking/ Tolls/ Buses

  • Directed Ticketing System Development & Physical Installation of 12 Buildings

  • Created/ Taught Guest Skills & Leadership Development for 350 employees

  • Handled Transportation, Parking, Admittance Operations, Events 3,000-10,000

  • Event Mgmt for Ops during POW-WOW & Grand Opening Mega Events 10,000+

  • Food Service Catering Experience in Themed Outdoor Venue: 1990-1995

Walt Disney World: Opening EPCOT & Magic Kingdom Operations: 1975-1987

Managed Daily Operations in: Park Attractions/ Transportation/ Tickets/ Guest Relations/ Custodial/ Training & Development/ Project Management/ Pre-Opening Ops

  • Responsible for Training and Relocation of EPCOT Opening Team of 1500

  • Taught "Disney Traditions" to over 2000 Cast Members

  • Authored "The Disney Difference"- Formulated, Instructed Disney Trainers

  • Recruited & Instructed the Walt Disney World College Program

  • Ensured Guest Flow, Efficiency & Service: Supervised Building Maintenance

  • Managed Show, Courtesy, Cleanliness & Safety, Administration of Policy, Discipline, Appraisal, Budgets, Training, Motivation of Mgmt/Hourly Cast 50-1500

  • Design, Development, Coordination & Instruction of Operating Management

Professional Development, Education & Certifications

University Central Florida and Rollins College: Business Admin & Communications
Disney University Leadership Programs Instructor
Philip Crosby Quality College
Ken Sande Peacemaker Training Series
Disc Profile Proficiencies

Download a PDF of Mary Ann’s CV